The terms of this Shipping Policy are subject to our Terms of Service located at https://elsenutrition.ca/policies/terms-of-service . Capitalized terms not defined in this policy have the meaning ascribed to them in the Terms of Service.
- We do not accept orders shipped to P.O. Boxes.
- We may refuse to ship to certain addresses which have previously elicited a “return to sender”/”undeliverable”/”moved address” / ”refused” or any other problematic delivery response.
- Shipping times may vary according to shipping destination. We will endeavor to deliver the products to you within the times presented to you during your order. Delivery to rural and remote locations may require additional time.
- We do not guarantee that the shipping time will not be affected by reasons or issues that we cannot anticipate, or which are not in our control.
- We will send you an update when your order has shipped. A tracking number will be sent when possible. Not all shipments will have a tracking number.
- Based on our warehouse location and your shipping address, we will determine the most efficient shipping carrier for your order. The carriers that may be used include: Canada Post, UPS Canada, DHL DHL, and FedEx.
- If you’re shopping for several people at once and want to ship to several addresses, you must place a separate order for each address. A single order cannot be shipped to multiple addresses. Applicable shipping fees apply to each order placed.
- Free Shipping and Handling rules
- In Ontario and Quebec (ON, QC) we offer free standard ground shipping for all orders over $50. To meet the $50 minimum, your cart total must be $50 after discounts, excluding applicable taxes and fees. For carts totaling less than $50, there is a $5 shipping fee.
- In British Columbia (BC) we offer free standard ground shipping for all orders over $75. To meet the $75 minimum, your cart total must be $75 after discounts, excluding applicable taxes and fees. For carts totaling less than $75, there is a $10 shipping fee.
- In all other provinces we offer free standard ground shipping for all orders over $100. To meet the $100 minimum, your cart total must be $100 after discounts, excluding applicable taxes and fees. For carts totaling less than $100, there is a $15 shipping fee.
- GST is charged for all sales transactions.
For any questions, inquiries or customer service requests, please contact us by email firstname.lastname@example.org.
Last Updated: August 8th, 2022