Politique de remboursement

Cancellation, Return and Refund Policy
elsenutrition.ca

Your satisfaction is important to us. That’s why we, at Else Nutrition Canada Inc. ("Else"), have established this Cancellation, Return, and Refund policy ("Policy"). It explains your right to return Products you’ve purchased from us online at elsenutrition.ca. It also explains your rights in case you believe a product you purchased from us online at elsenutrition.ca may be defective. Please note that this Policy does not apply to gift cards which at this stage, are non-refundable.

This Policy applies solely and exclusively to purchases made on www.elsenutrition.ca ("Site"). This Policy does not extend to purchases made on any other website, platform, storefront, or location, whether operated by Else, its affiliates, or otherwise. For the avoidance of doubt, purchases made on any other website owned, operated, or otherwise affiliated with Else or its affiliates are not subject to this Policy. This includes but is not limited to any alternative domains, subdomains, international versions, or variations of our website, regardless of any perceived or actual affiliation with Else or its affiliates. Any other Else website or physical location may have its own refund policy that differs from this Policy. Customers are encouraged to familiarize themselves with the refund policies of those websites or locations prior to making a purchase.

The terms of this Cancellation, Return and Refund Policy are subject to our Terms of Service located at https://elsenutrition.ca/policies/terms-of-service . Capitalized terms not defined in this policy have the meaning ascribed to them in the Terms of Service.


Refunds Owing to Non-Delivery
If, for any reason, you do not receive your purchased order, we will send a replacement. We offer this solution only once per account, for any order which does not arrive at the address stated on the account, for any reason, but is recorded by us as delivered.
We retain the right to refuse to send to addresses that have previously elicited problematic delivery responses.


Returns owing to dissatisfaction.

If for any reason, you are not satisfied with your order, you may return it for a refund, under the following terms:

  1. The Products that you purchased were not designated as non-returnable at the time of purchase.
  2. You contact us to request a refund within thirty (30) days after you received your order, by email to info@elsenutrition.ca explaining your dissatisfaction. We will respond with an email request seeking further information from you, which you shall provide in an email response.
  3. If you wish to return only one Product owing to dissatisfaction, there is no need to ship the Product to us. If you wish to return more than one of the same Product owing to dissatisfaction, we will request that you return all the unopened Products, as explained below and in the email instructions we will send you.
  4. You will be responsible for paying the shipping fees to return the unopened Products to us.
  5. Your refund will be credited back to the same payment method used to make the purchase, excluding Shipping and Handling charges.
  6. You may benefit from this arrangement only once for any and all orders you place online at elsenutrition.ca. Any further return requests owing to dissatisfaction of the same Product are subject to return and refund in our sole discretion, on a case-by-case basis.
  7. The refund will constitute Else’s sole obligation to you with respect to your dissatisfaction with the Products. You agree that any other claims are waived.

 

Returns of defective, non-conforming or expired Product(s)

If you believe one or more Products delivered to you were damaged or spoiled, contain a foreign object, or were delivered to you after the expiration date printed on the Product(s), please contact us for a replacement or refund, subject to the following terms:

  1. You must contact us to report the issue within thirty (30) days after you received your order, by email to info@elsenutrition.ca explaining the issue in detail. We will respond with an email request seeking further information from you, which you shall provide in an email response.
  2. You will be requested to return all defective, expired, or spoiled Products (opened or unopened) to Else in accordance with the email instructions we will send you. We will provide a shipping label to cover the costs of shipping the Product(s) back to us.
  3. Once we receive the Product(s), we will refund to you the purchase price of the defective, expired, or spoiled Product(s) returned to us, excluding Shipping and Handling charges, through the same payment method used to make the purchase. Alternatively, if you inform us in your email that you prefer a replacement, we will ship the replacement Product(s) to you.
  4. The refund or replacement will constitute Else’s sole obligation to you with respect to the damaged, defective, or expired Products. You agree that any other claims are waived.
  5. Do not donate any defective, expired, or spoiled Products(s). Please return them to us as explained above.

 

Returns Further to an Adverse Effect after Consuming the Product (e.g., Allergic Reaction)

  1. You must contact us to report the issue within thirty (30) days after you received your order, by email to info@elsenutrition.ca explaining the issue in detail. We will respond with an email request seeking further information from you, which you shall provide in an email response.
  2. You will be requested to return to Else all Product(s) (opened or unopened) from this order in accordance with the email instructions we will send you. We will provide a shipping label to cover the costs of shipping the Product(s) back to us.
  3. Once we receive the Product(s), we will refund you for the purchase price of the products returned to us, excluding Shipping and Handling charges, through the same payment method used to make the purchase. Alternatively, if you inform us in your email that you prefer a replacement, we will ship the replacement Product(s) to you.
  4. The refund or replacement will constitute Else’s sole obligation to you with respect to the damaged, defective, or expired Products. You agree that any other claims are waived.
  5. Do not donate any defective, expired, or spoiled Products(s). Please return them to us as explained above.


For any questions, inquiries, or customer service requests, please contact us by
email at info@elsenutrition.ca.


Last Updated: July 11th, 2023.